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Shipping Policy:
- Processing Time: Orders are typically processed and shipped within 1-3 business days of purchase, excluding weekends and holidays. You will receive a confirmation email with tracking information once your order has been shipped.
- Delivery Times: Estimated delivery times for standard shipping are 1-4 Days within the United States and 7-14 for international orders.
Return Policy:
- Satisfaction Guarantee: We want you to be completely satisfied with your purchase. If you are not satisfied with your eyeshadow palette for any reason, you may return it for a full refund or exchange within 2-3 days of receiving your order.
- Return Process: To initiate a return or exchange, please contact our customer service team with your order number and reason for return. Our team will provide you with a return authorization and instructions on how to proceed.
- Return Condition: Returned items must be unused and in original packaging with all tags and labels attached. Please ensure that the eyeshadow palette is securely packaged to prevent damage during transit.
- Refund Process: Once your return is received and inspected, we will process your refund or exchange within 1- 2 business days. Refunds will be issued to the original method of payment, and exchanges will be processed based on product availability.
- Damaged or Defective Items: If you receive a damaged or defective eyeshadow palette, please contact us immediately upon receipt for assistance. We will arrange for a replacement or refund as soon as possible.